Q: Are the servers 24/7?
A: Yes, our servers run 24/7.
Q: Where are your servers located?
A: We have servers in Tampa (Florida), Dallas (Texas), Los Angeles (California), Chicago (Illinois), New York (New York), France, Germany, Amsterdam and Singapore.
Q: What hardware do your servers use?
A: Our servers use AMD Ryzen Processors.
Q: How long before my game server is online?
A: Your game server will typically be online and ready to use within just a few minutes of your order being processed and payment confirmation. At Gravel Host, we strive to ensure a swift setup process, allowing you to dive into your gaming experience without unnecessary delays. However, please note that the actual time may vary slightly based on the specific server configuration and any additional customization you may have requested during the ordering process. Rest assured, we work diligently to get your server up and running as quickly as possible. It's possible the order details might go to your Spam folder so make sure to check that!
Q: Is my game server protected with DDOS protection?
A: All Gravel Host servers come fortified with comprehensive DDoS defense. Moreover, Gravel Host provides the top-tier premium DDoS protection at all of our locations.
Q: How do I cancel my server?
A: You can cancel your server in the Billing section of the Control Panel.
Q: What is your refund policy?
A: We have a 72 hour refund policy, please read our legal agreements.
Q: What happens when I upgrade my plan?
A: When you upgrade your plan, the difference in costs for the remaining time in the subscription will be charged to your payment method.
Q: Why is my server stuck on pending?
A: We accept all orders ASAP, please be patient since we may be on back-order.